01
Chimney Sweeping
Review fireplace use, chimney access and service history to plan the appropriate sweeping request.
Explore serviceChimney & Fireplace / Your Service Area
Care for the heart of the room.
From a seasonal sweep to a fireplace concern, Hearth & Flue starts with the appliance, chimney and inspection needs of your home.
Fireplace and fuel typeScope reviewed first
Chimney & FireplaceChimney and service history
A clear way forward
01Describe the concern
02Confirm the assessment
03Review the options
04Choose the next step
What brings you here?
Start with what you notice.
Explore the services
Chimney & Fireplace, with a place to start.
Choose the concern that fits. The assessment and final scope are confirmed for your request.
02
Chimney Inspection
Discuss inspection purpose, appliance type and access to determine the suitable inspection scope.
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03
Chimney Repair Review
Assess reported masonry, moisture or chimney concerns before discussing project-specific repair options.
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04
Chimney Liner Assessment
Review appliance, venting details and inspection findings to determine whether liner work should be considered.
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05
Fireplace Service
Discuss fireplace fuel type, operating symptoms and model information to plan a suitable service request.
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06
Cap & Crown Service
Review visible chimney-top concerns and access to discuss assessment of the cap, crown or surrounding masonry.
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Hearth & Flue
Small details shape the right decision.
From a seasonal sweep to a fireplace concern, Hearth & Flue starts with the appliance, chimney and inspection needs of your home.
Fireplace and fuel type, Chimney and service history, Smoke, moisture or operating concern help frame the conversation. A useful assessment starts with the actual conditions, rather than a one-size-fits-all recommendation.
Find your starting point ↗The chimney & fireplace perspective
A fireplace is more than the firebox.
The appliance, venting, chimney and exposed masonry each have a role. Describe the fuel type and concern so the inspection and service scope can be reviewed.
01Fireplace and fuel type
02Chimney and service history
03Smoke, moisture or operating concern
A closer look
Spaces, systems and the work in between.
Explore the equipment and settings behind the services.
1 / 3From request to decision
Know what happens next.
- 01
Share the details
Start with fireplace and fuel type and describe what changed.
- 02
Agree the visit
Discuss service suitability, access and the assessment process before confirming a date.
- 03
Review the findings
Use the observations to understand the scope, options and estimate process.
- 04
Plan the work
Choose the next step once the request and any project requirements have been reviewed.
Before the visit
A few details make a better start.
Fireplace and fuel type
Gather the information you already have. Share photos or records when they help describe the concern.
Chimney and service history
Describe what changed and when. Recent work or changes in use can help frame the request.
Smoke, moisture or operating concern
Discuss access and any limits on the assessment. Confirm what the visit will cover before the appointment.
Customer perspectives
What a helpful visit feels like.
The conversation helped us understand what information mattered before booking.
It was useful to talk through the scope and the choices for the next step.
A clear explanation made the process easier to follow.
Useful answers
Before you request a visit.
Share fireplace and fuel type, chimney and service history, smoke, moisture or operating concern. The business can then confirm the appropriate assessment and any further information needed.
The scope depends on the equipment, property or vehicle and the findings of the assessment. Ask about visit charges and the estimate process before confirming an appointment.
Share your preferred timing. The business will confirm service suitability, appointment availability and access requirements directly.
Describe any new symptoms or changes when you contact the business. A team member will review whether the service request or assessment needs to change.
Close to home
Start with your location.
Hearth & Flue reviews requests in Your Service Area. Share the address or location so coverage, access and appointment suitability can be confirmed.
Service area detailsYour Service AreaServing local properties by appointment
●Request location
Confirm your location with the team.
Make a start
Tell us what needs attention.
Bring the details. Ask about the assessment. Choose the next step when the request has been reviewed.
- Fireplace and fuel type
- Chimney and service history
- Smoke, moisture or operating concern
Request a visit01 / 02
Visual preview · appointment confirmed directlyYour next step
Chimney & Fireplace starts with the right conversation.
Fireplace and fuel type. Chimney and service history. Smoke, moisture or operating concern. Share the details and discuss the appropriate visit.
Request a visit