ServiceLocal

Terms of Service

Version 1.0 · Effective 2026-05-25

1. Introduction

These Terms of Service (the "Terms") govern your access to and use of the ServiceLocal platform, websites, dashboards, APIs, voice receptionist, booking system, customer-relationship tools, AI agents, calendar synchronisation, review-management features, SMS notifications, and all related services (collectively, the "Service") operated by Exige SARL, a company organised under the laws of Luxembourg ("ServiceLocal", "we", "us" or "our").

By creating an account, subscribing to a plan, clicking "I agree", or otherwise accessing or using the Service, you (the business subscribing to the Service, the "Tenant", "you" or "your") agree to be bound by these Terms. If the individual accepting these Terms does so on behalf of a business entity, that individual represents and warrants that they have authority to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, do not use the Service.

2. The Service

The Service is a business-to-business software-as-a-service platform for local service businesses. It provides, among other things, an AI receptionist, a public booking page, lead-intake widgets, a customer-relationship tool, scheduling, calendar synchronisation with Google Calendar, review-management features for Google Business Profile, SMS notifications to account owners, a tenant-hosted website, agent-driven configuration, and credit-based usage accounting.

We may add, modify, suspend, or discontinue features at any time without notice for non-material changes. For changes we deem material, we will provide 30 days' email notice to the address on file for your account.

The Service is provided in English and supports the United States market. We do not undertake to localise the Service or these Terms for any other jurisdiction in this version.

3. Eligibility and accounts

You must be at least 18 years old and capable of forming a legally binding contract. You may not use the Service if you are barred from doing so under the laws of the United States or any other applicable jurisdiction.

You are responsible for everything that happens under your account, including the actions of your authorised users ("OWNER" and "MEMBER" roles). You must keep your credentials secure, restrict access to authorised personnel only, and notify us promptly at [email protected] of any suspected unauthorised access.

You are responsible for the accuracy of all information you provide to us and for keeping it current.

4. Subscription, credits, and billing

4.1 Subscription

Access to the Service requires an active paid subscription. Subscription plans, prices, billing cycle, included credits, and any usage allowances are presented at the time of purchase and may be updated by us from time to time.

4.2 Credits

Most usage-priced features (agent runs, tool calls, voice receptionist minutes, and similar) consume credits from your account balance. The unit price of each metered action is set by us and may change with notice. We may apply pre-flight credit checks and block actions where your balance is insufficient.

4.3 Top-ups and auto-refill

You may purchase additional credits on a one-time basis ("manual top-up") or enable automatic top-up ("auto-refill") at amounts and thresholds described in the dashboard. Top-up purchases are processed off-session against the payment method on file. By enabling auto-refill, you authorise us to charge that payment method when the configured threshold is reached, subject to any monthly cap you have configured.

4.4 Payment

Payments are processed by our payment processor, Stripe. You authorise us and Stripe to charge the payment method you provide for all amounts due under your subscription, top-ups, and auto-refills. Failed payments may result in suspension or termination as set out below. You are responsible for any taxes other than those imposed on our income.

4.5 No refunds

All fees are non-refundable except where required by law. Cancellation does not entitle you to a refund of any prepaid fees. Unused credits remain in your balance and are preserved for reactivation; they are never converted to cash. Suspension or termination for breach forfeits any prepaid amounts.

4.6 Past due and suspension

If a renewal payment fails, your account enters past-due status and Stripe will automatically retry under its standard retry schedule. The Service continues during this period. If all retries fail, your subscription will be cancelled and your account will be suspended in accordance with Section 12.

4.7 Cancellation by you

You may cancel your subscription at any time from the dashboard. Cancellation takes effect at the end of the then-current billing period. Auto-refill is disabled immediately upon cancellation to prevent surprise charges during the grace window.

5. Acceptable use

You will not, and will not permit any user, end-customer, or third party to:

The list of permitted industries (plumbing, HVAC, electrical, contracting, roofing, salons, fitness, cleaning, lawn care, pest control, locksmithing, and similar local service trades) is illustrative. Any industry not clearly within that scope requires our prior written consent.

This Acceptable Use Policy is non-exhaustive. We may suspend, restrict, or terminate access for any conduct we reasonably believe violates the spirit of this Section, even if not specifically enumerated.

6. End-customer data and tenant responsibilities

6.1 You are the controller

You acknowledge that you, and not ServiceLocal, are the controller (and where applicable, business or operator) of the personal data of your own end-customers — including the people who book appointments with you, contact your AI receptionist, submit lead-intake forms on your tenant site, or otherwise interact with your customer-facing surfaces. ServiceLocal acts as your service provider and processor with respect to that data.

You are solely responsible for:

We do not and will not assume your obligations as the controller of end-customer data.

6.3 Service-provider commitments

With respect to end-customer personal data we process on your behalf:

6.4 Subprocessors

We use the third-party subprocessors listed in our Privacy Policy at https://servicelocal.ai/legal/privacy to deliver the Service. By using the Service you authorise our use of those subprocessors. We will publish material changes to the subprocessor list at least 30 days in advance through a version update to the Privacy Policy.

6.5 Voice receptionist

The AI receptionist identifies itself as an AI assistant in its greeting. We do not retain call audio. We do not retain full call transcripts. We retain only a summary of the call and metadata required to deliver the Service and bill usage. You agree not to disable the AI-identification greeting. You are responsible for any additional disclosures or consents required by laws applicable to your end-customers, including any state two-party call-recording statutes.

7. Connected third-party services and notifications

7.1 Google Calendar (booking synchronisation)

The Service offers an optional integration that synchronises bookings made through the platform with Google Calendar calendars maintained by you or your staff. When you connect a Google account through Google's OAuth consent flow, you authorise us to access the scopes you grant for the duration of the connection, solely to:

We will not access scopes broader than necessary for these functions and will not transfer Google user data to any third party for advertising or any other purpose unrelated to the Service.

7.2 Google Business Profile (review access and replies)

The Service offers an optional integration with Google Business Profile that enables you to view reviews left for your business on Google and, where you have enabled it, to compose and post replies on your behalf. When you connect your Google Business Profile through Google's OAuth consent flow, you authorise us to access the scopes you grant for the duration of the connection, solely to:

7.3 Google API Services User Data Policy — Limited Use

In addition to these Terms, our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use Requirements. We do not:

7.4 Revocation of Google connections

You may revoke our access to any connected Google account at any time from your Google account settings, from Google Business Profile, or from the dashboard. Revocation disables the affected integration immediately. Data previously synchronised by the integration into your account on the Service is governed by the retention provisions in the Privacy Policy and by your usual deletion controls.

7.5 SMS notifications to account owners

By designating a mobile telephone number for the OWNER role on your account and by leaving SMS notifications enabled, you authorise us, and our telephony subprocessor acting on our behalf, to send operational text messages to that number — including alerts for new bookings, missed calls or after-hours calls handled by the AI receptionist, payment failures, low-credit-balance warnings, account-security events, and similar service-related notifications.

These messages are transactional, not marketing. Standard message and data rates may apply from your mobile carrier; you are responsible for any such carrier charges.

You can stop SMS notifications at any time by replying STOP to a message or by disabling SMS notifications in the dashboard. You can request help by replying HELP. If you change the OWNER phone number on file, the prior authorisation transfers to the new number.

7.6 Your responsibility for connected accounts

You are responsible for:

If a third-party provider revokes our access, changes their terms in a way that affects the integration, deprecates an API, or experiences an outage, the dependent features of the Service may degrade or become unavailable. We will not be liable for any resulting disruption or for any loss of data held outside the Service by such a provider.

8. Intellectual property

8.1 Our IP

The Service, including all software, models, prompts, agent configurations, templates, designs, documentation, and trade marks, is and remains our exclusive property and that of our licensors. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service during your subscription term, solely for your internal business use, and strictly in accordance with these Terms.

8.2 Your content

You retain ownership of the content you submit to the Service, including business information, photos, end-customer records, and any text or media you upload (your "Content"). You grant us a worldwide, royalty-free, non-exclusive licence to host, copy, process, transmit, display, and otherwise use your Content solely as necessary to operate, secure, improve, and support the Service.

8.3 AI output

Outputs generated by the AI receptionist, in-app agents, and other AI features ("AI Output") are provided to you as part of the Service. You are solely responsible for reviewing, validating, and using AI Output. We make no representation that AI Output is accurate, complete, current, appropriate for your business, compliant with any law, or fit for any particular purpose. AI Output may be incorrect, may reflect biases in training data, and may not be unique to you. You assume all risk associated with reliance on AI Output.

8.4 Feedback

If you provide us with suggestions, ideas, or feedback regarding the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate that feedback into the Service without restriction or compensation.

9. Disclaimer of warranties

THE SERVICE, INCLUDING ALL AI OUTPUT AND ANY THIRD-PARTY SERVICES INTEGRATED WITH IT, IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, COMPLETENESS, AVAILABILITY, UNINTERRUPTED OR ERROR-FREE OPERATION, FREEDOM FROM HARMFUL CODE, COMPLIANCE WITH ANY LAW OR REGULATION APPLICABLE TO YOUR INDUSTRY, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT ANY OUTAGE OR ERROR WILL BE CORRECTED, OR THAT ANY THIRD-PARTY PROVIDER (INCLUDING STRIPE, WORKOS, ELEVENLABS, TELNYX, OPENAI, ANTHROPIC, GOOGLE, AWS, CLOUDFLARE, AND HETZNER) WILL REMAIN AVAILABLE OR PERFORM TO ANY STANDARD.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

(a) Cap on damages. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, FOR ALL CLAIMS IN THE AGGREGATE, SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

(b) Exclusion of consequential damages. WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, DATA, OR ANTICIPATED SAVINGS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(c) Allocation of risk. YOU ACKNOWLEDGE THAT THE LIMITATIONS IN THIS SECTION ARE A FUNDAMENTAL BASIS OF THE BARGAIN AND THAT WE WOULD NOT PROVIDE THE SERVICE WITHOUT THESE LIMITATIONS.

(d) Time bar. ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE CLAIM FIRST AROSE, OR IT IS PERMANENTLY BARRED.

Some jurisdictions do not allow exclusion or limitation of certain damages, in which case the limitations above apply to the fullest extent permitted by law.

11. Indemnification

You will defend, indemnify, and hold harmless ServiceLocal, its affiliates, and their respective officers, directors, employees, contractors, and agents from and against any and all claims, demands, suits, proceedings, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

We may, at our option, assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you will cooperate with us in asserting any available defences.

We do not provide a reciprocal indemnity in this version of the Terms.

12. Suspension and termination

12.1 By you

You may terminate your subscription at any time by cancelling from the dashboard as described in Section 4.7.

12.2 By us — for convenience

We may terminate your access to the Service for any reason or no reason on 30 days' email notice to the address on file for your account.

12.3 By us — immediately

We may suspend or terminate your access to the Service immediately and without prior notice if we reasonably believe that:

We may also suspend access pending investigation of suspected violations.

12.4 Effect of termination

Upon termination, your right to use the Service ceases. We may delete your account, your Content, end-customer records held on your behalf, and all related data in accordance with the retention schedule published in our Privacy Policy. We are not obligated to provide raw database dumps, exports, or migration assistance. We have no obligation to refund any prepaid fees, and any outstanding amounts immediately become due and payable.

12.5 Survival

Sections 4.5 (No refunds), 6 (End-Customer Data and Tenant Responsibilities — to the extent any data remains in our systems), 7 (Connected Third-Party Services and Notifications — to the extent the Limited Use commitments apply to retained data), 8 (Intellectual Property), 9 (Disclaimer), 10 (Limitation of Liability), 11 (Indemnification), 12.4 (Effect of Termination), 13 (Dispute Resolution), 14 (Confidentiality), 16 (General), and any accrued payment obligations survive termination.

13. Dispute resolution — arbitration and class waiver

Please read this Section carefully. It limits how you can pursue claims against us.

13.1 Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

13.2 Binding arbitration

Any dispute, claim, or controversy arising out of or relating to the Service or these Terms ("Dispute") will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration will be seated in Delaware and conducted in the English language. Judgment on the arbitral award may be entered in any court of competent jurisdiction.

13.3 Class-action waiver, jury-trial waiver, no consolidation

You and we each waive any right to a jury trial. You and we each agree that any Dispute will be brought in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate claims of multiple parties or preside over any form of representative or class proceeding.

13.4 Carve-outs

Either party may bring an individual action in a small-claims court of competent jurisdiction in lieu of arbitration. Either party may seek injunctive or equitable relief in any court of competent jurisdiction for actual or threatened infringement of intellectual-property rights or breach of confidentiality.

13.5 30-day opt-out

You may opt out of this Section 13 by sending written notice of opt-out to [email protected] within 30 days of first accepting these Terms. The notice must include your full legal name, business name, account email, and an explicit statement that you opt out of arbitration. Opt-out does not affect any other provision of these Terms.

13.6 Severability

If any portion of this Section is found unenforceable, that portion will be severed, and the remainder of this Section will remain in force. If the class-action waiver in Section 13.3 is found unenforceable as to any claim, that claim must be brought in the courts described in Section 13.7, and the remainder of Section 13 still governs all other claims.

13.7 Venue for non-arbitrable claims

For any claim not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware.

14. Confidentiality

Each party may disclose to the other confidential information about its business, technology, customers, or affairs. "Confidential Information" means information disclosed by one party (the "Discloser") to the other (the "Recipient") that is identified as confidential or that a reasonable person would understand to be confidential under the circumstances. Recipient will use the same care to protect Confidential Information as it uses to protect its own confidential information (and never less than reasonable care), and will use Confidential Information only to perform under these Terms.

Confidential Information excludes information that (a) is or becomes publicly known through no breach by Recipient; (b) was rightfully known to Recipient before disclosure; (c) is rightfully received from a third party without breach of duty; or (d) is independently developed without use of Confidential Information.

Recipient may disclose Confidential Information as required by law, provided that, to the extent legally permitted, it gives the Discloser prompt notice and reasonable cooperation to seek a protective order.

15. Modifications to these Terms

We may modify these Terms from time to time. The current version is always posted at https://servicelocal.ai/legal/terms with the version number and effective date.

Modifications take effect 30 days after the earlier of (a) the posting of the updated version at the canonical URL above, or (b) email notification to the account-owner address on file. Your continued use of the Service after the effective date constitutes acceptance of the modifications. If you do not agree to a modification, your sole remedy is to cancel your subscription before the effective date.

For non-material clarifications (typographical corrections, formatting, wording that does not change rights or obligations), we may make changes with immediate effect by posting an updated version.

16. General

16.1 Entire agreement

These Terms, together with the Privacy Policy and any order form or written agreement we may sign with you, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous communications.

16.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

16.3 No waiver

A failure to enforce any provision is not a waiver of our right to do so later.

16.4 Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent, and any attempted assignment in violation of this Section is void. We may assign these Terms in whole or in part, including to an affiliate, in connection with a merger, sale of assets, reorganisation, or otherwise, without notice or consent.

16.5 Independent contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship.

16.6 Force majeure

Neither party will be liable for any delay or failure in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil disturbance, labour dispute, governmental action, internet failures, denial-of-service attacks, supply-chain disruption, and failures or outages of third-party providers including Stripe, WorkOS, GoHighLevel, ElevenLabs, Telnyx, OpenAI, Anthropic, Google, AWS, Cloudflare, and Hetzner.

16.7 Notices

We may give you notice by email to the address on file for your account or by posting on the dashboard. You may give us notice at [email protected].

16.8 Headings

Section headings are for convenience only and do not affect interpretation.

16.9 Export

You will not export, re-export, or transfer the Service or any AI Output to any party, country, or use restricted under U.S. export-control or sanctions laws.

16.10 No third-party beneficiaries

These Terms do not confer any rights on any third party, including your end-customers.

17. About us

The Service is operated by Exige SARL, a company organised under the laws of Luxembourg. Contact: [email protected].